Primary responsibilities Include

STANDARD REQUIREMENTS

• Maintains confidentiality of all patient and/or employee information to assure patient and/or employee rights are protected.
• Support the Mission, Values, and Vision of Consana. 
• Report to Management immediately all instances of misappropriation/handling of company resources. 
• Support, cooperate with, and implement specific procedures and programs for: 
  • Maintaining confidentiality of all data, including patient, employee, and operations data.
  • Safety and safe work practices established fire/safety/disaster plans, risk management, and security, report and/or correct unsafe working conditions, equipment repair and maintenance needs.
  • Compliance with all regulatory requirements.
  • Compliance with current law and policy to provide a work environment free from harassment, and all illegal and discriminatory behavior.
• Support and participate in common teamwork:
  • Cooperate and work together with all co-workers; plan and complete job duties with minimal supervisory direction, including appropriate judgment. 
  • Use tactful, appropriate communications in sensitive and emotional situations. 
  • Follow up as appropriate with supervisor, co-workers or patients regarding reported complaints, problems, and concerns. 
  • Complete requirements for in-service training, acceptable attendance, uniform and dress codes including personal hygiene, and other work duties as assigned.
• Provide great customer service to internal and external customers:
  • Promote positive public relations with patients, family members, caregivers, and guests.
  • Support Consana in a friendly, courteous, and cooperative manner.
• Comply with all company policies and procedures regarding HIPAA Privacy and Security.

ESSENTIAL JOB FUNCTIONS

• Performs and/or oversees the completion of all routine and tasks, including but not limited to:
  • Obtain all necessary patient health related information for entry into MTM software application; data may include patient demographic information, vital signs, and current medications, including over-the-counter medications and herbal products.
  • Assist in preparing for a patient encounter by: printing a current medication list, review and document refill rates for the pharmacist to assess adherence, obtain laboratory values and other health professional documentation from the patient.
  • Provide support for administrative tasks, such as maintaining file documentation, scheduling appointment, making reminder calls and supporting documentation as required by procedures and regulations
  • Assist with follow-up tasks from the encounter, such as helping patients enroll in patient assistance programs, scheduling follow-up encounters and sending documentation of the encounter to the patient’s physician
  • Respond to patient inquiries as necessary  
  • Assist pharmacist in communication with customers to obtain/clarify medication orders and patient information
• Accepts ownership and accountability for the successful completion of assigned functions and achievement of goals. 
• Strives for compliance by all staff with internal controls and state and federal regulations.
• Participates in the development and successful implementation of plan(s) of improvement as indicated, recommended and/or required by Supervisor, Director, or any other corporate or regulatory compliance consultant. Communicates progress toward goals and ongoing obstacles to supervisor and company management team, verbally and/or in writing or as dictated. 
• Provides training to other staff that is necessary to successful job performance, consistent with company standards and expectations, and facilitates cross-functional awareness and proficiencies. 

PHYSICAL AND SENSORY REQUIREMENTS FOR ALL JOB FUNCTIONS

• Mobility within work environment necessary to perform job duties. 
• Ability to lift, carry, push, bend, reach, grasp, perform fine manipulations, etc., necessary to perform job duties.  
• Ability to remain calm under stress. 
• Ability to communicate with patients, families, personnel and support agencies.
• Ability to evaluate and interpret information.